You are the point of contact
When you arrange travel for a principal, a family or a team, you carry two jobs at once: getting the details right and keeping the traveller's privacy. This checklist is built for both.
What to send first
Dates, places and the number of guests are enough to begin. In Narook's inquiry form that means the service you need and a few lines on your plans. A preferred date and the number of guests can be added under the optional details.
Add your name or company under "Company / arranging contact", so we know you are writing for someone else. The traveller's name is optional at this stage. You can share it when you are ready.
Add a phone number with its country code if you would rather we call.
What to keep back
Do not send passport, ID or payment details through the form.
Some of those details will be needed later. For a flight into or out of the United States, the operating carrier sends passenger information to US Customs and Border Protection; the passengers do not file it themselves. When that moment comes, the documents go only through the carrier's own secure upload or an encrypted link that expires, never by email or phone, and we delete our copy after the trip.
The checklist
Who travels: the number of passengers, and whether anyone joins or leaves along the way.
What travels with them: luggage, anything large or unusual, and anything that must stay in the cabin.
The fixed points: the meeting, the dinner, the time that cannot move.
The flexible points: the dates or hours that can shift if it helps.
The ground: the car at each end, and where the principal stays.
The decision: who accepts the written terms, and who pays.
What you should receive before anyone pays
For a flight, before a contract, you should receive in writing: the name of the carrier that will operate it, the capacity in which the broker acts, the total cost, fees that third parties will collect directly, any business relationship between the broker and the carrier, and the other disclosures that US rules for air charter brokers require. Narook sends all of these in writing for every flight, without being asked.
Nothing is reserved until the written terms are accepted.
One thread, not ten
The point of using one contact is that you write once. From then on, one person at Narook holds the flight, the car, the stay and the evening, and you hear from that person when something changes.
How Narook arranges flights
For flights, Narook acts as an air charter broker and as your agent. Narook is not a direct air carrier, does not own or operate aircraft and does not hold operational control of any aircraft. Every flight Narook arranges is operated by a properly licensed direct air carrier that holds operational control of the aircraft.
Before you enter a contract for a flight, Narook tells you in writing the name of the carrier that will operate it, the capacity in which Narook is acting, and whether Narook holds liability insurance covering you, your passengers and your property on the flight, with its limits. We also give you in writing any business relationship between Narook and the carrier, the total cost, and any fees third parties will charge you directly.
Sending an inquiry does not reserve an aircraft. A flight is arranged only once the operating carrier has made a binding commitment and you have accepted the written terms. Aircraft, times and routes mentioned on this site are examples; the operating carrier confirms them for each flight.